Sketchbook Art Limited Refund Policy
Last Updated: October 10, 2023
Thank you for choosing Sketchbook Art Limited for your online art courses. We are committed to providing you with high-quality art education and a satisfying learning experience. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines our guidelines and procedures for refunds to ensure transparency and fairness for all our customers.
- Eligibility for Refunds
1.1. Course Cancellation: Sketchbook Art Limited reserves the right to cancel a course due to insufficient enrollment, instructor unavailability, or unforeseen circumstances. In such cases, we will provide a full refund to all affected students.
1.2. Student-Requested Refunds:
- You may request a refund within 30 days from the date of purchase for any course that you have not started.
- For courses that offer a free trial period, refunds can only be requested before the trial period expires.
1.3. Course Access:
- Once you have started a course, accessed course materials, or interacted with course content in any way, you are no longer eligible for a refund.
- How to Request a Refund
2.1. To request a refund, please send an email to [email protected] with the subject line "Refund Request - [Your Name]." Include the following information in your email:
- Your full name and contact details.
- The course title and date of purchase.
- A brief explanation of the reason for your refund request.
2.2. We will review your request and respond within 2 business days.
- Refund Process
3.1. If your refund request is approved, Sketchbook Art Limited will process the refund within 5 business days to the original payment method used for the purchase.
3.2. Refunds will be issued in the same currency as the original transaction. Any currency conversion costs or discrepancies will be the responsibility of the customer.
- Non-Refundable Items and Services
4.1. Certain items and services are non-refundable, including but not limited to:
- Downloadable course materials.
- Art supplies and materials provided as part of the course.
- Enrollment fees or subscription fees that have already been utilised.
- Courses purchased through third-party platforms or distributors.
- Contact Information
If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact us at [email protected]
- Changes to this Refund Policy
Sketchbook Art Limited reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing our online art courses, you acknowledge and agree to abide by this refund policy.
Thank you for choosing Sketchbook Art Limited for your artistic journey. We are dedicated to helping you unleash your creative potential and look forward to assisting you in your artistic endeavors.
